'Stay connected': Uisce Éireann urges Clare customers to sign-up for text alert service

Uisce Éireann are encouraging customers in Clare to sign-up for its free text alert service following significant increases in  investment to Ireland's water infrastructure. 

The planned capital investment of over €10 billion for the next five years in areas such as leakage reductions, repairs to bursts and outages, and treatment plant upgrades will see hundreds of live projects underway in every corner of the country. This will lead to major improvements in water quality, security and resilience; however short-term disruptions are inevitable as a result and so staying informed is essential. 

By signing up to the free text service, customers can receive real-time updates tailored to their area, helping them prepare for any interruptions. To date, over 250,000 people have signed-up to the service and are benefiting from up-to-the-minute information about their water supply.

With almost two million homes and businesses served by Uisce Éireann, the company is encouraging everyone to sign-up in order to keep informed and updated about any potential disruptions. 

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The service provides alerts on water outages, boil water notices and other supply interruptions expected to last longer than four hours. Whether planned or unplanned, these alerts are delivered directly to signed-up phones. Since the service was launched in 2024, over one million text alerts have been issued, providing essential information to customers across Ireland. 

Geoffrey Bourke, Head of Customer Operations with Uisce Éireann, said: “Replacing and upgrading Ireland’s water infrastructure is a national priority, and we fully recognise that this work can result in temporary water outages and supply interruptions. Our text alert system allows us to communicate directly with customers throughout Clare, helping them understand the scale of the work and the potential impacts. I strongly encourage everyone to sign-up and stay connected with us as we continue this unprecedented programme of upgrades. 

“Over 250,000 people have already signed up and are benefiting from timely updates. Recently, Uisce Éireann crews undertook the largest ever pipe repair in Ireland, which took place over a 28-hour period. The risk to water outages was high, and Uisce Éireann ensured that affected families and businesses were notified in advance via text alerts, received timely updates, and were encouraged to conserve water. This proactive communication helped communities stay informed and prepared. We are urging everybody to join them and stay informed about your local water supply," he concluded. 

Signing up is quick and easy. Simply visit https://www.water.ie and enter your Eircode and mobile number. The service is free and available to all households and businesses in Clare.

You can also sign-up on behalf of loved ones to ensure they receive timely updates.