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06 Sept 2025
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06 Sept 2025
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Employees of The Shannon Airport Group
SHANNON Airport has ranked number one in two categories in the latest of a customer experience insight report.
The Mid-West based airport bagged the top spot amongst the travel industry category, and also as the number one airport surveyed for customer experience.
The Ireland Customer Experience Insights (CXi) Report 2023, which was published this week, surveyed 175 organisations, in which 150 were ranked in the league table under 11 different categories.
As a new entrant to the survey, Shannon Airport received the highest ranking for the first time, with customers attributing their high scoring to the ‘trust’ built by Shannon Airport being 'easy' to travel through and the knowledge of their staff.
“It is a great achievement for us to see that in our first year being included in the report, we also now score in the top 20 organisations across Ireland and the highest in the travel category,” said Mary Considine, CEO of The Shannon Airport Group.
“This has been made even more significant when you look at the last few years in the wake of the pandemic and how it hit the aviation industry. On days like today, a spotlight is shone on the dedication and teamwork of our employees and I would like to thank them for the world-class services they provide.”
In 2017, the airport installed the first airport sensory room in Europe for passengers with sensory needs, in conjunction with its Autism Awareness Programme.
In 2021, Shannon became the first state airport in the country to allow liquids, gels, and electronics to remain in carry-on luggage and in 2022 the airport was designated as the world’s first Age Friendly Airport along with Ireland West Airport, by the World Health Organisation (WHO).
The CXi survey was conducted from June to August, 2023 by The CX Company with Amárach Research. Categories included: Entertainment & Leisure, Financial, Insurance, Communications, Public Sector, Restaurants, Retail, Supermarkets, Travel, Utilities & Services, and Logistics & Delivery.
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