STORM TRACKER: Follow 'Storm Amy' as it bears down on Ireland amid brutal forecast
Search
06 Sept 2025
Search
06 Sept 2025
Please allow ads as they help fund our trusted local news content.
Kindly add us to your ad blocker whitelist.
If you want further access to Ireland's best local journalism, consider contributing and/or subscribing to our free daily Newsletter .
Support our mission and join our community now.
To continue reading this article, you can subscribe for as little as €0.50 per week which will also give you access to all of our premium content and archived articles!
Alternatively, you can pay €0.50 per article, capped at €1 per day.
Thank you for supporting Ireland's best local journalism!
Shannon Airport has claimed the top spot in the travel category and ranked 4th overall in Ireland's Customer Experience Insights (CXi) Report 2024.
The national report, widely regarded as a benchmark for customer satisfaction, evaluated 175 organisations, of which 150 were ranked across 11 categories.
Shannon Airport's rise in the rankings is a major achievement, as it now leads the travel sector and ranks as the highest-rated airport in the country.
The Mid-West airport has been praised for its friendly staff, efficient security, accessible services, and convenient parking.
"Shannon is setting the standard for airports globally by actively listening to its customers," Michael Killeen, author of the CXi report, commented on the airport’s success.
"As one of only two airports in the world awarded 'Age Friendly' status by the WHO and the first in Europe to provide an autism sensory room, Shannon stands out as Ireland’s aviation star. If it keeps its customers to the fore, the only way for Shannon is up."
The report highlighted Shannon’s impressive leap in the rankings, noting that "Shannon Airport delivered one of the most notable performances this year, climbing 16 places from 20th to secure 4th overall in just its second year in the survey."
Customers highlighted the airport’s seamless security process and relaxed atmosphere, with one noting, "Hassle-free security and a very relaxed experience at Shannon. The best airport to travel through in Ireland."
Read Also: New owners for four-star hotel in major Clare town
Mary Considine, CEO of The Shannon Airport Group, has welcomed the results.
"This recognition is a testament to the dedication and teamwork of our staff, and I would like to thank them for the world-class services they provide to our passengers," Ms Considine said.
“Achieving 4th place overall and securing the top spot in the travel category is an outstanding achievement. Our 'making it easy' promise drives every interaction, and it’s rewarding to see more travellers from all over Ireland choosing Shannon for its convenience and exceptional service."
The airport boasts of many firsts when it comes to making their passenger’s journey as hassle-free as possible. In 2017, the airport installed the first airport sensory room in Europe for passengers with sensory needs, in conjunction with its Autism Awareness Programme.
In 2022 the airport was designated an Age Friendly airport by the World Health Organisation (WHO), one of only two airports in the world to earn this status.
Read more Local News stories on Clare Live
Subscribe or register today to discover more from DonegalLive.ie
Buy the e-paper of the Donegal Democrat, Donegal People's Press, Donegal Post and Inish Times here for instant access to Donegal's premier news titles.
Keep up with the latest news from Donegal with our daily newsletter featuring the most important stories of the day delivered to your inbox every evening at 5pm.
This publication supports the work of the Press Council of Ireland and Office of the Press Ombudsman, and our staff operate within the Code of Practice of the Press Council. You can obtain a copy of the Code, or contact the Council, at www.presscouncil.ie, Lo-call 1800 208 080 or email: info@presscouncil.ie.
