ALERT: Major safety issue detected in popular bikes sold to hundreds of Irish consumers

A major safety issue has been detected in popular bikes sold to hundreds of Irish consumers. 

According to the Competition and Consumer Protection Commission (CCPC), the issue was discovered with woom bicycles and balance bikes, including balance bike woom 2 (age 18 to 42 months), balance bike 1PLUS (age 36 to 54 months), and bicycle woom 2, 3, 4, 5, and 6. 

The stem of the bike can loosen or detach which may lead to the loss of the ability to steer, possibly leading to falls and injuries. 

The risk is increased when the stem clamp bolt is not fully tightened to the recommended torque of 10 Nm.

Customers are advised to ensure they have assembled the product correctly in line with the assembly instructions provided on this link.

woom advises customers to use an online service tool called the woom Online Stem Checker to help customers identify their bike and determine if it is one of the affected models. 

If so, they can immediately order a free woom ORIGINAL Stem Maintenance Kit, which includes a torque wrench, a 5mm hex key, assembly paste, and accompanying instructions. With their Stem Maintenance Kit, customers can service the stem at home.

As an additional option, customers will receive a voucher for a complimentary stem service at participating woom dealers.

For information regarding the product safety information notice, please email woom on [email protected].